Video Conferencing

Thursday, February 01, 2007

Time Management Training

Time Management Training is one of my favourite topics. Time is the one thing that we all have the same amount of and yet people spend their time in so many different ways and achieve such amazingly different levels of production with the same amount of time. So why is this?

One of the key factors is focus. When we are focused on achieving our goals and stick to the path we are more directed. In this day of technology there are benefits and detriments. Receiving a telephone call causes a distraction to our workflow and if we are in a flow. That one call will take us out of the flow and it normally will take a period before we get back into that flow. Thus ending up wasting our time. Emails help in this regard and can be very effective if both parties use them appropriately.

There are arguments for both sides on the telephone issue. One is that we should answer all our customers’ calls immediately. The other view is it is best to allocate times when you are not available so that you can get a good workflow and results achieved. From what I see a happy medium with this could be that you determine when you receive most of your customer calls and make yourself available over that period. At quieter times from those calls dedicate time for no interruptions with someone else receiving your calls and only passing on urgent messages or leave your phone on answer phone is yours is a small business.

Other issues on time management will be covered in blogs to come... I have lots more comments on this area.